How to use Live Call Monitor

A Vanillasoft VoIP (ConnectMe Voice) account is required for this feature.  After you give a user Call Monitoring permission, they may monitor through their online HUD interface or directly through their phone.  Functions include:

  • Eavesdrop - Live Monitoring; Listen to both sides of a conversation
  • Whisper - Listen to both sides and allow you to talk to only the agent or the client
  • Barge - Enter the call as a 3rd party allowing you to talk to both

To give a user permission to the Call Monitoring feature:

  1. Log in ConnectMe Voice as the Main Admin
  2. Go to Control Panel
  3. Go to Call Monitor
  4. Select desired user/s to have call monitoring
  5. Check their "Monitor" box

To use Call Monitoring from the HUD interface online:

  1. Log in your ConnectMe Voice account
  2. Go to HUD
  3. Select the ear icon for the call you wish to monitor
  4. Your phone will ring and you have the option to select of the following:
  • 0 listen only
  • 1 talking to client
  • 2 talking to agent
  • 3 talking to both

To use Call Monitoring directly on your phone:

  1. Dial *97+extension of the caller from the phone

  2. Then dial one of the following:
  • 0 listen only
  • 1 talking to client
  • 2 talking to agent
  • 3 talking to both
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