Is it possible to download a full back-up of the database?

To download your data:

  1. Login as an Admin
  2. Select Project
  3. Go to Export Contacts (under Contacts & Reports)
  4. Select the desired format:
    • Export all contacts and last call information - exports all contact information, but only the most recent call history
    • Export complete call history for all contacts -  exports all call history with associated Contact IDs, but does not export contact information such as names and addresses. The complete call history can then be associated with contacts by matching the Contact IDs with the first export.
    • Export all contacts with summarized call history - exports all contact information and combines all call history into one field

 

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