How to set up dialing with RingCentral Softphone (Call Controller)

How to set up Ring Central softphone:

  1. Close Internet Explorer.
  2. Open up the RingCentral Call controller.
  3. Click on Menu.
  4. Click on Dialing and select calling from Softphone and then OK.
  5. Click on Options.
  6. Click on Microsoft Integration.
  7. Click on Advanced.
  8. Make sure there is check in the  check box that appears and click OK.
  9. Close the menu and open up Internet Explorer. (Click on Enable if you get a box that asks you if you want to allow the RingCentral add-on.)

To set up VanillaSoft:

  1. Using Internet Explorer as your browser, login to VanillaSoft as a Caller.

  2. Go to Test Controls and you should be prompted to install add-ons and active x controls.  Install these controls until completed.

  3. Make sure to “Always Allow Pop-ups from this site”.
  4. Click on Tools.
  5. Click on Internet Options.
  6. Click on Security then Trusted Sites.
  7. In the “Add this website to the zone” box put in https://*.vanillasoft.net and click add . If the box has that entry already just click on add.
  8. Click Close.
  9. Click on Custom Level and scroll down until you see Initialize and script ActiveX controls safe for scripting.  Click on Enable.
  10. Click on OK, then on Apply and then on OK again.
  11. Refresh the screen and install anything it prompts you too.
  12. Go to the contact page and then to the profile page.
  13. For Line Type, select the SIP option and select RingCentral Softphone from the menu.
  14. Save.
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