On May 23, 2023, VanillaSoft updated the default Email Service to provide greater security and deliverability. This means that:

• Customers using VanillaSoft Email Service (VES) who still need to verify their email domain(s) will not be able to send emails via VES.
• Customers using SMTP will only be affected if their SMTP connection(s) are inactive/broken. (Until this update, invalid/broken SMTP connections used VES as a fail-over to make sure emails would send. This fail-over will no longer work, and your SMTP connections need repair). 

If you are experiencing difficulties sending emails, here are your options:

1. If you are an SMTP user, reset your SMTP connection.
2. If you are a VanillaSoft Email Service user, verify your email domain immediately.
1. This can only be done by a VanillaSoft Account Administrator. Note that verification could take several hours to several days to complete.
2. Connect via SMTP now and switch back to VES when verified.

More information and clarification can be found in the following articles:

• Setting Up Your Email Account
• Check Users' SMTP Status
• Verify an Email Domain
• Troubleshooting Email Domain Verification
• Email Service Update FAQs