How can I reopen closed contacts to call again? – VanillaSoft

Closed contacts in VanillaSoft must be reopened before they can be brought back into the calling queue. To re-open closed contacts:

Login as an Admin
Select your Project
Go to Contact Management (under Contacts and Reports)
Go to Build a New Query
Select the criteria that brings up the closed contacts that you would like to reopen. Be sure to include the ClosedFlag field in the query.
Run Query
Go to Perform Task
Select Update Contacts
Check the box next to the ClosedFlag field and set the value to False
Update

The contacts are now open. To "Flag" these contacts to be placed into the Call Queue:

Your contacts have now been "Opened" and "Flagged". They will now route automatically.