Why are only contacts resulted with a retry period routing instead of new contacts?

The retry period will take priority over any other contact except for callbacks. If you have a result code that is Retry in 2 hours that contact will come back up in exactly 2 hours or as soon as possible after that time. If you have multiple Result Codes with the result action of Retry in then they may prevent new contacts from routing. It is generally recommended to use the End of Queue result action.

Was this article helpful?

Have more questions? Submit a Ticket