How do I add an external agent calendar to set appointments to? – VanillaSoft

How do I add an external agent calendar to set appointments to?

To add an external agent calendar:

Login as an Admin
Select Project
Go to Workflow/Routing
Under Appointment Setting select Manage External Agents
Go to the “Add External Agent” section and enter the agent's information (Time Zone and Area Code are required)
Click on the Add button