Use Contact Variables to personalize your Call Scripts to allow for a natural flow while talking to a Contact. Follow this guide to insert Contact Variables into your Call Scripts.

Note: For more information on Contact Variables, view our What is a Contact Variable? article. 

Insert Contact Variable into Call Script

1. Log in to VanillaSoft as an Admin.
   

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2. Select the desired Project.
   

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3. Open the Field Customization menu then the Call Scripts sub-menu and select Call Scripts.
   

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4. Open the Selected Call Script drop-down and select the desired Call Script.
   

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5. Select the SubScript from the SubScripts list.
   

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6. Select where you want the Contact Variable to appear in the SubScript Text section.
   

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7. Click the Insert Contact Variable button.
   

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8. Select which Contact Variable you want to use from the Insert Contact Variables list.
   

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9. Once done, click Save.
   

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Here is an example of what a Call Script using Contact Variables (highlighted in yellow) could look like: