When Do Call Recordings Get Uploaded to My Account?

When call recordings are uploaded into your VanillaSoft account depends if your are using VanillaSoft VoIP phone lines or your own phone service provider:

VanillaSoft's VoIP:

VanillaSoft uploads these files from the VoIP servers. VanillaSoft servers check for available call recordings once every minute to upload.

When a call recording is "available" for uploading depends on factors such as number and length of recordings.  Depending on traffic, this could be anywhere from 5 minutes up to 30 minutes. For the first 30 minutes after the contact is resulted, the server checks every 5 minutes. After 30 minutes, checks are done every 30 minutes for the next 24 hours. After 24 hours the recording is no longer checked for.

Your own phone service provider:

VanillaSoft uploads these recordings locally from your computer. VanillaSoft checks for call recordings immediately after each contact is resulted. If a recording is found, the upload process starts immediately and can continue to upload while the user is working on the next contact.

However, a quick logout or a switch to the admin side after a call recording has started uploading can disrupt the process stopping it from uploading. To ensure these call recordings are captured later, every time a contact is resulted the application will look for the last 10 missing recordings, and if found will upload them at that time.

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