This feature can be used when an old contact is brought back into the call queue for a new purpose. Another use for this feature is that a older contact could be pre-judged by history when in fact a fresh start is needed. You may hide all past call history from the User's view.
- Login as an Admin
- Select Project
- Go to Contact Management (under Contacts & Reports)
- Click Build a New Query
- Select the field Hide History
- Add any other fields and criteria if you want to filter down to certain contacts
- Run Query
- Click Perform Task
- Select Update Contacts
- Check the Hide History BoxT
- Select the value of YES
- Click Update contacts
Note: A user will not be able to view and call history entries from the date this task was performed and older. All future Call History entries will show.