How to Cancel your VanillaSoft Account

If you would like to cancel your VanillaSoft account, you will need to send an email to This email must be sent from the email address you use to log in to VanillaSoft with, and be clearly stated that you wish to cancel your account. Someone from our Accounting department will reach out to you shortly thereafter. 

Written cancellation must be given at least 7 days prior to customer’s billing date so as not to be charged for the following service period.

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