To cancel your VanillaSoft account, you must email the request to info@vanillasoft.com. This email must be sent from the email address you use to log in to VanillaSoft with, and clearly state that you wish to cancel your account. You will receive a reply from VanillaSoft’s Accounting Department shortly thereafter.

Written cancellation must be given at least 7 days prior to customer’s billing date so as not to be charged for the following service period.