You can automatically remove a contact from the call queue after a certain number of consecutive "No Contact" attempts by:
- Login as an Admin
- Select Project
- Go to Routing
- Select Result Codes
- At the bottom of the page, check the box by Close contact after “3” consecutive “No Contact” attempts.
- Data enter the number of "No Contact" attempts
Note: "No Contact" refers to the Result Group designated to a Result Code.