How to automatically remove a contact after a certain number of attempts?

You can automatically remove a contact from the call queue after a certain number of consecutive "No Contact" attempts by:

  1. Login as an Admin
  2. Select Project
  3. Go to Routing
  4. Select Result Codes
  5. At the bottom of the page, check the box by Close contact after “3” consecutive “No Contact” attempts.
  6. Data enter the number of "No Contact" attempts
  7. Save

Note: "No Contact" refers to the Result Group designated to a Result Code.

Related articles