How to Listen to Call Recording

Call recording is a great feature for many reasons. A couple of the main reasons would be for training purposes and to keep track of previous conversations in more detail than comments/notes could provide. In this article, we will go over all 4 ways you can listen to a recorded call. 

Note: If Call Recording is not enabled, you can view our article on How to Enable/Setup Call Recording to get this feature setup.

 

 

Call Recording Query as an Admin

  1. Log in to VanillaSoft as an Admin.
  2. Go in to the project that contains the contact(s) you wish to listen to.
  3. From the menu on top, select the Dialing & Recording tab then go into the Audio Review section.
  4. Enter the search criteria you would like to bring up, then click Search.
  5. Here you have the option to either delete, download, play, or open the contact along with showing the information from the call itself.

 

For a Specific Contact as an Admin

  1. Log in to VanillaSoft as an Admin.
  2. Go into the project that contains the contact(s) you wish to listen to.
  3. From the menu on top, select the Contacts & Reports tab then go into the Search Contacts section.
  4. Search for the contact and open their Contact Information page.
  5. Click on the Audio Review tab from the top of the page.
  6. Here you have the option to either delete, download, play, or open the contact along with showing the information from the call itself. 

 

For a Specific Contact as a Caller

  1. With the contact on your screen (you may need to search for it), open the Audio Review tab.
  2. Here you have the option to either download or play the recorded call.

Note: If you don't see the Audio Review tab, your Admin would have to enable this for your profile and/or allow it in the Page Layout section.

 

From the VanillaSoft VoIP Portal

  1. Login to your VanillaSoft VoIP portal.
  2. From the menu on the left, go into the Mailbox category then select the Call Recordings section.
  3. Click the magnifying glass at the top-right and enter your search criteria (you can search by date, phone number, or name if applicable), then click Search.
  4. Here you have the option to either delete, download, or play the recording(s) along with showing the information from the call itself. 

Note: If you haven’t registered for the new VoIP portal, follow the Registering for the VoIP Portal article to get signed in.

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