Go to test controls and see if there are any that need to be installed. If so the following guide walks you through the process . http://vanillasoft.zendesk.com/entries/20475162-how-to-auto-dial
When the security question “Do you want to view only the webpage content that was delivered securely?” appears on the screen you have to click either yes or no. If you are using Internet Explorer 8 or 9 you click on “No”.