VanillaSoft VoIP service includes "unlimited" minutes with the concept that inside sales teams work on the phone 40 hours per week and require VoIP service outside of normal business use. It is our intent to accommodate the industry's needs.
However, we do reserve the right to institute a Fair Use policy in the event it becomes a hardship. For that reason our fair use policy allows for up to 4,000 minutes per VoIP line per month per licensed VanillaSoft user.
You will be contacted if the fair use policy requires attention and you may incur a higher rate.