Below is a list of VanillaSoft time fields with the time zone that is reflected:
Caller Interface:
Page/Section | Field | TimeZone |
Panel 1 | Added Date | Current User's |
Email Tab | Sent Date | Current User's |
Attachment Tab | Attachment Date | Current User's |
Call History (All tabs) | Call Date & Time | Original User's |
Call History (All Tabs) | Appointment | Original User's |
Appointments Page | Caller Date/Time | Current User's |
Appointments Page | Last Call Date | Current User's |
Appointments Page | Contact Local Date/Time | Contact's |
Calendar | All | Choose Time Zone from Upper Right Menu |
My Stats | Call Time | Current User's |
My Contacts | Callback Date | Current User's |
My Contacts | Called | Current User's |
Dashboard | Call Time | Current User's |
Result Code | Contact Time | Contact's |
Result Code | Caller/Agent Time | Current User's |
Script Tab | Contact's Variables | Contact's |
Script Tab | Last of Call Date/Time | Current User's |
Email Template | Contact's Variable | Contact's |
Email Template | Last of Call Date/Time | Current User's |
Admin Interface:
Page | Field | Time Zone |
Contact Edit | Contact's Time | Contact's |
Contact Edit | Your Time | Current User's |
Contact Edit | Add Date | Current User's |
Contact Edit (Call History All Tabs) | Time Called | Original Agent's |
Contact Edit (Call History All Tabs) | Callback Time | Current User's |
Note: Contact's time is based on their phone number and zip code. If a time zone can not be established VanillaSoft will use the current user's time instead. Please go to: http://support.vanillasoft.
Also, you may assign the contact a time zone by going to the contact edit page and selecting one.