Cancel VanillaSoft Account for USHA Agents

If you are a USHEALTH Advisors Agent and would like to cancel your VanillaSoft account:

1. Log in to your VanillaSoft Account.
2. Click on your username in the top-right corner.
3. Select the Payment Info section from the left-hand pane.
4. Select Cancel VanillaSoft Account.

One you click Confirm to cancel, you will receive a confirmation email stating that your account has been cancelled.

If you do not have access to your VanillaSoft account, you must email the request to info@vanillasoft.com. This email must be sent from the email address you use to log in to VanillaSoft with, and clearly state that you wish to cancel your account. You will receive a reply from VanillaSoft’s Accounting Department shortly thereafter.

Note: Written cancellation must be given at least 7 days prior to your billing date so as not to be charged for the following service period. Partial-month refunds are not permissible.

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