Cancel VanillaSoft Account for USHA Agents

If you are a USHEALTH Advisors Agent and would like to cancel your VanillaSoft account:

1. Log in to your VanillaSoft Account.
2. Click on your username in the top-right corner.
3. Select the Payment Info section from the left-hand pane.
4. Select Cancel VanillaSoft Account.

One you click Confirm to cancel, you will receive a confirmation email stating that your account has been cancelled.

If you do not have access to your VanillaSoft account, you must email the request to This email must be sent from the email address you use to log in to VanillaSoft with, and clearly state that you wish to cancel your account. You will receive a reply from VanillaSoft’s Accounting Department shortly thereafter.

Note: Written cancellation must be given at least 7 days prior to your billing date so as not to be charged for the following service period. Partial-month refunds are not permissible.

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