How to Cancel your VanillaSoft Account for USHEALTH Advisors Agents

If you are a USHEALTH Advisors Agent and would like to cancel your VanillaSoft account:

1. Log in to your VanillaSoft Account
2. Click on your username in the top-right corner
3. Select the Payment Info section from the left-hand pane
4. Select Cancel VanillaSoft Account

You will receive a confirmation email stating that your account has been cancelled.

If you do not have access to your VanillaSoft account, you must email the request to [email protected]. This email must be sent from the email address you use to log in to VanillaSoft with, and clearly state that you wish to cancel your account. You will receive a reply from VanillaSoft’s Accounting Department shortly thereafter.

Written cancellation must be given at least 7 days prior to customer’s billing date so as not to be charged for the following service period.

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