Using the Voicemail Drop feature is a quick and easy way to leave a pre-recorded message without having to go through the hassle of manually speaking the message each time. With this feature, you're able to move on to the next call while the system leaves the message on the recipient's mailbox. VMDrop recordings can be copied to other users to keep greater uniformity in the business. To find out how to record VMDrops with your VS Connect softphone, follow the steps in our How to Set Up Voicemail Drop article.

Step 1- Download Existing VMDrop File

1. Log in to your VoIP portal account.
2. From the menu on the left, click on Audio Files.
3. Select the Message Drops tab at the top of the page.
4. Click the Download icon beside the file that you would like to download.

Step 2 - Switch to Another User

1. From the menu on the left, select Switch Extension.
2. Enter the VoIP number or the user's name.
3. Once you have found the desired user, click Go.

Step 3 - Upload VMDrop File

1. From the menu on the left, click on Audio Files.
2. Select the Message Drops tab at the top of the page.
3. Choose which VMDrop number you would like to use.
4. Click Browse and select the file to update.
5. Once done, click Save.

Now that the recordings are saved in the user's account, they will need to activate the mailboxes as needed. To find out how to do this, follow the Activating Your Voicemail Drop Messages steps listed in the How to Set Up Voicemail Drop article.