Unable to Open VS Connect

If you are having issues running or opening VS Connect, there are a few reasons this could be caused by. If you're able to open VS Connect but not able to log in, take a look at our Unable to Log In to VS Connect article. Here are some steps you can take to get VS Connect up and running:

 

Hidden Icon Menu - Windows Users

  1. Click the arrow in the bottom-right corner of your screen to open Hidden Icon menu.
  2. Click on the VS Connect icon.

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Change Compatibility Mode - Windows Users

  1. Right-click the VS Connect icon (usually located on your desktop).
  2. Select Properties.
  3. Open the Compatibility tab.
  4. Check the box for Run This Program In Compatibility Mode For.
  5. Open the drop down and select a different version of Windows.
  6. Once done, click OK.

Note: If this doesn't work on your first attempt, repeat the steps and select a different version.

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Run as Administrator - Windows Users

  1. Right-click the VS Connect icon (usually located on your desktop).
  2. Select Properties.
  3. Open the Compatibility tab.
  4. Check the box for Run This Program As An Administrator.
  5. Once done, click OK.

Note: You will need to have administrative access to your computer to make this change.

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Reinstall VS Connect

If the above doesn't allow you to open VS Connect, there is a chance that the current install of VS Connect has become corrupt and needs to be reinstalled. If you need assistance with this, please take a look at our Download and Install VS Connect article.

 

Antivirus is Blocking Access

VanillaSoft will never suggest or recommend not having an antivirus running, but if you have one installed and are not able to open VS Connect, there is a chance that it is because the antivirus program is blocking VS Connect from running. If you wanted to test this out, you could temporarily disable protection from that program and try to run VS Connect again. If VS Connect opens, you may be able to set a whitelist within the program that would allow VS Connect to run. We recommend to enable protection once testing is done. 

 

If none of these steps work, we suggest you Submit a Ticket to Support for further assistance.

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