Unable to Open VS Connect

If you are having issues running or opening VS Connect, there are a few reasons this could be caused by. If you're able to open VS Connect but not able to log in, take a look at our Unable to Log In to VS Connect article. Here are some steps you can take to get VS Connect up and running:

 

Hidden Icon Menu - Windows Users

  1. Click the arrow in the bottom-right corner of your screen to open Hidden Icon menu.
  2. Click on the VS Connect icon.

VS_Connect_Icon_Hidden_Icons.gif

 

Reinstall VS Connect - Windows Users

  1. Click on Start at the bottom-left of your screen.
  2. Type "uninstall VS Connect".
  3. Select the option to uninstall VS Connect.
  4. Click Yes on the confirmation popup.
  5. Install the newest version by clicking this Download VS Connect for Windows link.
  6. Complete the installation process selecting your preferred options.
  7. Once done, click Finish. 
  8. Run VS Connect by clicking Start and typing VS Connect or double-clicking on the desktop icon.
  9. Login using your VS Connect credentials.

 

Reinstall VS Connect - Mac Users

  1. Open Applications folder.
  2. Select VS Connect.
  3. Click on File then choose Move To Trash.
  4. Install the newest version by clicking this Download VS Connect for Mac link.
  5. Complete the installation process selecting your preferred options.
  6. Once done, click Finish. 
  7. You should receive a new window asking you to move VS Connect into your Applications folder.
  8. Click and drag the VS Connect icon into your Applications folder. 
  9. Once the transfer is complete, run VS Connect by opening your Applications folder and double clicking the VS Connect icon or by double clicking the icon in the transfer window that's open.
  10. Login using your VS Connect credentials.

 

Antivirus is Blocking Access

VanillaSoft will never suggest or recommend not having an antivirus running, but if you have one installed and are not able to open VS Connect, there is a chance that it is because the antivirus program is blocking VS Connect from running. If you wanted to test this out, you could temporarily disable protection from that program and try to run VS Connect again. If VS Connect opens, you may be able to set a whitelist within the program that would allow VS Connect to run. We recommend to enable protection once testing is done. 

 

If none of these steps work, we suggest you Submit a Ticket to Support for further assistance.

Have more questions? Submit a Ticket