Enabling the Incoming Call Notification allows your callers to not only see who is calling them, it also allows them to see a lot of the contact information prior to answering the call. This feature makes personal greetings and workflow much easier and faster. When the caller receives a call, a window will appear with the contact's information.
Note: The incoming call must be from a contact that is in your VanillaSoft database in order for their information to appear.
Here is an example of what an Incoming Call Notification looks like:
Enable Incoming Call Notification
- Log in to VanillaSoft as an Admin.
- From the top-menu, click on Account.
- By default, it should open the Account Profile section (if not, click on Account Profile).
- Scroll down to the Account Options section and check the Incoming Call Notifications box.
- Once done, click Save.