Change Your VanillaSoft Password

When you first sign up for VanillaSoft, the email address you used to register will be your username and password. To increase your account's security, we strongly recommend changing your VanillaSoft password when you first log in. Alternatively, if you suspect anyone has your current password, you may want to change it to avoid giving unwanted access. 

Note: VanillaSoft does not keep passwords on file. If you forgot your password, VanillaSoft is not able to provide your current password. To get logged in, you would need to follow the steps listed in our Unable to Log In to VanillaSoft article.

Jump to a specific area of this article by selecting one of the sections here:

 

Change VanillaSoft Password as an Admin

As an Admin, if you have access to the Caller side, changing your password as a Caller is much easier. If you would like to change your password as a Caller, follow the steps listed below in the Change VanillaSoft Password as a Caller section. To change your password as an Admin, you can follow these steps: 

  1. Log in to VanillaSoft as an Admin.
    Log_In_to_VanillaSoft.jpg
  2. Click your username in the top-right corner.
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  3. Click Reset Password in the User Permission section.
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  4. Select Reset Password on the confirmation window.
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    • This will email a temporary password to the address listed in the Email field in the User Profile section.
  5. Copy the temporary VanillaSoft password, shown in the email, to your clipboard.
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  6. Either navigate back to VanillaSoft.net or click login shown in the email.
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  7. Enter your username and temporary VanillaSoft password to log in.
    Log_In_to_VanillaSoft.jpg
  8. Enter your new password in the New Password field.
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    • If you don't see this page upon login, you can log out and log back in, which should bring you to the Change Password page.
  9. Retype your new password in the Retype Password field.
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  10. Once done, click Submit.
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After you successfully change your password, you can log out and back in to verify the changes were successful.

 

Change VanillaSoft Password as a Caller

  1. Log in to VanillaSoft as a Caller.
    Log_In_to_VanillaSoft.jpg
  2. Click your username in the top-right corner.
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  3. From the menu on the left, select Change Password.
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  4. Enter your current password in the Old Password field.
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  5. Enter your new password in the New Password field.
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  6. Retype your new password in the Retype Password field.
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  7. Once done, click Submit.
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After you successfully change your password, you can log out and back in to verify the changes were successful.

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