When you send an SMS message within VanillaSoft, you will see the status of that message. The status indicates if your message was successful or if there was an issue. Below is a list of each status and what they mean. This will help increase your deliverability.
Note: To use the SMS feature within Vanillasoft, you must be using a VanillaSoft VoIP line. For more information, please contact our Sales department by calling 972-200-0179 option 1 or emailing sales@vanillasoft.com.
Jump to a specific area of this chart by selecting one of the statuses below:
- Blocked due to spam
- Delivered
- Failed
- Failed (Deleted)
- Failed (Expired)
- Failed (Invalid)
- Failed (Line deactivated)
- Failed (Opted Out)
- Failed (Provider not found)
- Failed (Rejected)
- Failed (Server unreachable)
- Failed (Undeliverable)
- Sending
- Sent
- Retrying
SMS Status Descriptions
SMS Status |
Description |
Blocked due to spam |
SPAM blocking: volume/velocity policies reached and content filtering |
Delivered |
Message delivered successfully |
Failed |
This message failed |
Failed (Deleted) |
Message deleted |
Failed (Expired) |
Message expired |
Failed (Invalid) |
Message invalid |
Failed (Line deactivated) |
This message failed because the number is not active |
Failed (Opted Out) |
This message failed because the contact has opted out from receiving SMS messages |
Failed (Provider not found) |
This message has failed because the provider was not found |
Failed (Rejected) |
Message rejected |
Failed (Server unreachable) |
This message failed because the server was unreachable |
Failed (Undeliverable) |
Message undeliverable |
Sending |
This message is being sent |
Sent |
This message was successfully sent |
Retrying |
There was a problem sending this message, and an attempt is being made to send it again |