Transfer a call to an internal or external party using the call transfer feature within VS Connect. You can either perform a warm transfer, where you introduce the new party to the conversation or perform a cold transfer which transfers the call to the desired number with no introduction. Both ways have their own benefits, so it is up to you to decide which method suits the situation best. 

Jump to a specific area of this article by selecting one of the sections here:

• Cold Transfer - Transfer Without Introduction
• Warm Transfer - Transfer With Introduction

Cold Transfer - Transfer Without Introduction

1. While on a call using VS Connect, select the Transfer This Call icon.
   
   

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2. Enter or select the desired name or number to transfer the call.
   
   

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3. Select Transfer Now.
   
   

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4. The call will disconnect with a Transfer Succeeded message.
   
   
   • This confirms the transfer was successfully sent to the desired number.

Warm Transfer - Transfer With Introduction

1. While on a call using VS Connect, select the Transfer This Call icon.
   
   

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2. Enter or select the desired name or number to transfer the call.
   
   

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3. Select the down-arrow beside the Transfer Now button and select Call First.
   
   

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4. When ready, select Transfer Now to join the two parties.
   
   
   • Both calls will be merged and you will be disconnected. This confirms the transfer was successfully sent to the desired number.