My VanillaSoft
Helpful Articles for Individuals
- Getting Started
- Unable to Log In to VanillaSoft
- Contact VanillaSoft
- Set VS Connect as Default Dialer in Firefox
- Keyboard Shortcuts
- Unable to Log In to VS Connect
Knowledge Base Articles
Appointment Setting & Calendar
- Appointment Setting in VanillaSoft
- Change Information Displayed in Calendar
- How do I add an external agent calendar to set appointments to?
- How do I create a Calendar Event?
- How to assign Appointment Setters to Users/External Agents
- How to cancel a call back or appointment from a calendar
Caller Workflow
- Can I set a specific time between dials when using progressive dialing?
- Can I Skip a Contact?
- Configuring Progressive or Preview Dialing
- Error: Back from search takes me to another page instead of the search screen
- How To Add a Comment
- How To Find My Contact History
Contact Management
- CSV File won't import because it has semi-colons as seperators instead of commas
- How can I assign contacts to a specific user?
- How can I reopen closed contacts to call again?
- How do I convert my Excel file into a CSV file?
- How do I de-dupe my contacts?
- How do I import a default value into a field?
Email Use and Configuration
- Can I attach documents to my mass Emails?
- Common Email Account Settings for SMTP
- Copy Source URL
- Does Vanillasoft store the sent emails?
- Error: Problem Enabling Mass Email
- How do I insert a link in an Email Template or Call Script?
Page Layout
- Add VoIP Hud to Contact Page Panel
- Call Script not showing up in Contact Script page
- How do I insert contact information into Call Scripts?
- How to Add and Format Custom Fields
- How to Create Call Scripts
- How To Embed A Web Page
Project Customization
- Add File to Document Library
- Automatic Email and/or SMS by Result Code
- Customizing Phone Fields
- Enable Incoming Call Notification
- How does VanillaSoft handle daylight savings time?
- How is Contact's local time Determined?
Reporting & Dashboard
- What do the different colored balls mean on the dashboard?
- Allow Callers Access to Reports
- Can I create graphics of my reports?
- Can I run a report across all projects?
- How do I see how many dials per hour my callers are making?
- How is Duration time calculated?
Routing Filters
- Advanced Mode Routing Filters
- Copy an Intellective Routing Filter Priority
- Geolocation Filters
- How to Use Point-to-Point Proximity Routing Filters
- Intellective Filter Assignment
- Intellective Filter Caller Access
Routing Queue
- After a contact is resulted, the contact routes right back. Why?
- Apply and Modify Routing Filters as a Caller
- Contact Routing Information in Script
- Contact Routing Priorities
- How do I assign Call Priority to contacts?
- How do I get my newest contacts to route first?
Salesforce Integrations
- Salesforce Integrations - Table of Contents
- Salesforce Integrations Overview
- Minimum Requirements to Connect VanillaSoft to Salesforce
- Steps to Check Your Salesforce Version
- Migrating from Legacy to NEW Salesforce Integrations: What's Different?
- Connecting and Testing Salesforce in a Sandbox Environment
Third-Party Providers
- How do I set up Dialing and Recording with Toktumi VoIP
- How to install Test Controls in IE
- How to set up dialing with a landline
- How to Set up Dialing with Bria softphone
- How To Set Up Dialing with Broadsoft
- How to set up dialing with magicJack
User Management
- Account Types in VanillaSoft
- Cancel VanillaSoft Account for USHA Agents
- Changing Division Leaders for USHA Agents
- Configure User Restrictions
- How do I allow Users to switch themselves between projects and teams?
- How do I format Date Fields in my account?
VanillaSoft VoIP
- Copy VMDrop Recordings To Another User
- Device Activation Limit Reached
- Disable "This Call May Be Recorded" Message
- Download and Login to VS Connect
- How do I Live Hot Transfer (3-Way) with VanillaSoft VoIP
- How does SmartCaller ID work?
Webleads & Integration
- Format for Incoming Web Leads
- Format for outgoing web leads
- How to Set Up Incoming Web Leads
- How to set up Merchant Services Gateway Integration
- How to set up outgoing webleads
- How to Set-up Auto Import of .csv File from Email Attachment
Video Tutorials and Webinars
Webinars
Tips and How-To's
- Feature Focus: Basic Reporting Wizard
- Feature Focus: Contact Management
- Feature Focus: Custom Dashboard
- Feature Focus: How to Create a CrossTab Report
- Feature Focus: How to Create an Advanced Report
- Feature Focus: How to Create an Express View Report