Getting Started Videos

• ★ Quick Start for Callers
• ★ Quick Start for Admins

Basic Questions & Answers

• Pasting content from Microsoft Word into the WYSIWYG editor
• How to Listen To Voicemail Drop
• "Spam Blocking" or "Submitting Message has Failed" Error Message
• Changing Division Leaders for USHA Agents
• How To Setup Call Forwarding
• VanillaSoft SMS Best Practices

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Videos - How To

• ★ QuickStart For Admins
• ★ QuickStart for Callers
• Feature Focus: Contact Management
• Feature Focus: Dashboard (version français)
• Feature Focus: How to customize your call activity dashboard
• Feature Focus: How to use Result Codes

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Videos - VanillaSoft University

• Dynamic / Logical Branch Scripting
• Intellective Routing
• VanillaSoft VoIP

Manuals & Guides

• Appointment Setting in VanillaSoft
• Working From Home User Guide
• Counterpath's Bria 4 Softphone User Guide
• X-Lite 4 User Guide
• Salesforce.com Integration

Recent Additions

• How to send emails using Gmail, Outlook.com, or MS Office 365
• VanillaSoft IP addresses
• Updating Payment Information for Individual Billing
• Proximity Filters
• Advanced Mode Routing Filters
• Intellective Filter Caller Access

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