Viewing User SMTP Status

Admins have the ability to view the SMTP statuses of all users in VanillaSoft. If a user's SMTP Status is "Inactive," it indicates that they don't have SMTP configured or the SMTP configuration is not currently validated. This guide will walk you through the steps to export and view user details, including SMTP status.

Why Check SMTP Status?

  • Configuration Validation: Ensures that users have properly configured and validated their SMTP settings.

  • User Management: Helps admins manage user accounts more effectively by identifying users without active SMTP configurations.

Exporting User's Details

To view the SMTP status and other user details, follow these steps to export the information to a .CSV file.

  1. Access Users Section: From the Admin homepage, select the Users section from the top menu.

  2. Export to Excel: Click Export to Excel on the top-right of the users list.

  3. Open CSV File: Once the download is complete, open the .CSV file in a spreadsheet program like Microsoft Excel or a cloud-based application such as Google Sheets.

  4. View SMTP Status: Look at the SMTP Status column to see if a user's status is Active or Inactive.

Additional Information in the CSV

The exported .CSV file will include various user details, such as:

  • User licenses

  • Permissions

  • Time zones

  • User profile fields

  • Dialing information

  • Search restrictions

Note: The file will only list active VanillaSoft user accounts.

Exporting user details to a .CSV file allows admins to easily view and manage the SMTP statuses of all users in VanillaSoft. By following these steps, you can ensure that all users have properly configured and validated SMTP settings, enhancing the overall efficiency of your email communication.

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