To find the sum of login hours in VanillaSoft, you can use the "Call Activity Report Template" report type in any custom dashboard or report. Here's how it works:
Report Type: Call Activity Report Template
Use the "Call Activity Report Template" report type in your custom dashboard or report.
Login Hours Calculation
VanillaSoft calculates login hours as the time between logins and logouts.
Handling Missed Logout Times
If a logout time is missed (e.g., due to being timed out or a computer/browser crash), VanillaSoft uses the time of the user's last click as the logout time.
By following these steps, you can easily determine the sum of login hours for your users in VanillaSoft.