How to set up a mergeable document

To set-up a mergeable document in your Document Library:

  1. Login as an Admin
  2. Select Project
  3. Go to Email&Docs
  4. Select Document Library

You may utilize two types of mergeable documents to send as an attachment to an Email Template:

WORD document - Insert these pre-defined field names into your WORD doc:

Basic fields: 

PREFIX, FIRSTNAME, LASTNAME, CONTACTTITLE, CONTACTCOMPANY, CONTACTADDRESS, CONTACTSTREETADDRESS, CONTACTCITYSTATEZIP, CONTACTEMAIL, USERFULLNAME, USERALIAS, USEREMAIL, USERWORKPHONE, USERHOMEPHONE, DATETODAY

Pre-Defined Last Call fields:

LastOfCallDate, LastOfCallTime, LastOfDuration, LastOfResultCode, LastOfResult, ResultCount, LastOfComment, LastOfCallHistoryUserName, LastOfCallHistoryNameLastFirst, ResultGroup, UserAlias, TimeOffSet, LastOfCallDateTime, LastCallRecording, CallHistorySummary, CallRecordingSummary

When using pre-defined variables for your Word mail-merge document each variable must be surrounded by braces.  For example, the first name variable in your Word document would need to be entered as {FIRSTNAME}.  

Custom Fields and Phone Fields must be surrounded by forward slashes.  For example, a Custom Field labelled "Custom 1" would need to be entered in your Word document as /Custom 1/.  A phone field like "home" would need to be entered as /home/.  

Once your WORD doc is ready, add document to VS library choosing the Add New Type of Mail-Merge Template (Word)

Adobe PDF Form - Must first be designed within Acrobat using any desired field names

  1. Add document choosing the Add New Type of Mail-Merge Template (PDF)
  2. When the form is imported, the system will prompt you to map the fields that it detects within the form to VanillaSoft fields
  3. Map fields

 

Note: You may now attach your document merged with the contact info to emails or the caller may simply click on the document to open the merged document in a PDF format. 

The Adobe format may also be used by the Admin to batch merge using the Contact Managment Task of Mail-Merge Contacts.  The WORD format is not supported in Contact Management area.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk