To cancel your VanillaSoft account, follow these steps:

1. Send Cancellation Request Email

• 'To' Address: Send your cancellation request to info@vanillasoft.com.
• 'From' Address: Ensure that you send the email using the email address that you use to log in to VanillaSoft.
• Subject and Body: Clearly state that you wish to cancel your account, including the date on which you wish to cancel. Note: Cancellation request dates cannot be in the past, only the present or future.

2. Receive Confirmation

• Confirmation: You will receive a reply from VanillaSoft's Accounting Department shortly after your request, confirming that your cancellation request has been received. A representative from the Accounting department will be in contact to confirm that your account has been successfully cancelled.
• Timing: Ensure your written cancellation is given at least 7 days prior to your billing date to avoid being charged for the following service period.

By following these steps, you can successfully cancel your VanillaSoft account.