If you're on the Caller side of VanillaSoft and notice that you can't see all or part of the call history for a contact, this could be due to specific project settings configured by an Admin. These settings can vary from one project to another, which might explain why the call history is visible for some contacts but not for others.

Understanding Call History Visibility

By default, the complete call history for a contact should be visible at the bottom of the page when you're in the Caller interface. If this is not the case, it's likely that the call history visibility has been restricted through project settings.

Steps to Access Call History

To resolve issues with missing call history, you will need Admin permissions to alter the settings. Here’s how you can make the necessary adjustments:

1. Obtain Admin Access: Ensure you have Admin rights, as you will need these to modify project settings.
2. Consult the Hide Call History Article: Follow the detailed steps provided in our Configure Call History Visibility article to learn about adjusting these settings. 

Project-Specific Settings

Remember, the ability to view call history is project-specific:

• You might be able to see complete call history for contacts within one project while it may be restricted in another.
• This feature allows Admins to customize call history visibility based on the specific needs and privacy requirements of different projects.

If you continue to experience issues or need further assistance, consider reaching out to your system administrator or consulting additional support resources. This will ensure that you have the correct permissions and settings to effectively manage and view call histories across various projects in VanillaSoft.