VanillaSoft can be reached between Monday and Friday during regular business days. If you reach us outside of business hours, or there are no agents available, you will be directed to our answering service. They will take your information down and escalate a ticket which will be followed up with once we are available. Each department can be reached at the following numbers:
Sales
Phone: 866-763-8826 ext. 1
Email: sales@vanillasoft.com
Available: 10am – 6pm ET
Technical Support
Phone: 866-763-8826 ext. 2
Email: support@vanillasoft.com
Available: 9am – 8pm ET
Customer Service
Phone: 866-763-8826 ext. 3
Email: accounting@vanillasoft.com
Available: 10am – 5pm ET