Each department has different hours of operation, as listed below. If you contact VanillaSoft outside of business hours or no agents available, your call will be forwarded to our answering service. The answering service will take your information down and escalate a ticket to the proper department. You can contact each department at the following numbers:
Sales
Phone: 972-200-0179 option 1
Email: sales@vanillasoft.com
Monday - Friday 10:00 am – 6:00 pm EST
Technical Support
Phone: 972-200-0179 option 2
Email: support@vanillasoft.com
Monday - Friday 9:00 am - 8:00 pm EST
Saturday 10:00 am - 4:00 pm EST
Accounting
Phone: 972-200-0179 option 3
Email: accounting@vanillasoft.com
Monday - Friday 10:00 am – 5:00 pm EST