Each department has different hours of operation, as listed below. If you contact VanillaSoft outside of business hours or no agents available, your call will be forwarded to our answering service. The answering service will take your information down and escalate a ticket to the proper department. You can contact each department at the following numbers:

Sales

Phone: 972-200-0179 option 1

Email: sales@vanillasoft.com

Monday - Friday 10:00 am – 6:00 pm EST

Technical Support

Phone: 972-200-0179 option 2

Email: support@vanillasoft.com

Monday - Friday 9:00 am - 8:00 pm EST

Saturday 10:00 am - 4:00 pm EST

Accounting

Phone: 972-200-0179 option 3

Email: accounting@vanillasoft.com

Monday - Friday 10:00 am – 5:00 pm EST