Whether you need to reach out to Sales, Technical Support, or Accounting, VanillaSoft offers multiple channels to connect with us. Below you’ll find detailed contact information for each department to ensure your inquiries are handled efficiently. To learn more about VanillaSoft or to see how it can work for you, click here to request a demo.
Select a department below to view available contact methods and hours of operation:
Sales: If you're looking to learn more about VanillaSoft's offerings or have any sales-related inquiries
- Phone: 972-200-0179, select option 1
- Email: sales@vanillasoft.com
- Submit a Ticket Online: Sales Support Request
- Regular Hours of Operation: Monday - Friday, 9:00 am – 5:00 pm EST
Technical Support: For assistance with technical issues or queries about using VanillaSoft
- Phone: 972-200-0179, select option 2
- Email: support@vanillasoft.com
- Submit a Ticket Online: Technical Support Request
- Check Ticket Status: See the View or Update your VanillaSoft Support Ticket article for detailed steps on monitoring and updating your existing support tickets.
- Chat: Engage with our Chat Support during business hours by clicking the Chat Support icon in the bottom-right corner of any page on the knowledge base. Note: Chat does not support screen sharing, callback requests, or access to billing information. Use our "VanillaBot" chat service outside of business hours for article suggestions or to submit a ticket.
- Regular Hours of Operation: Monday - Friday, 8:00 am - 8:00 pm EST; Saturday, 10:00 am - 4:00 pm EST
Accounting: For billing inquiries or account-related questions
- Phone: 972-200-0179, select option 3
- Email: accounting@vanillasoft.com
- Submit a Ticket Online: Accounting Support Request
- Regular Hours of Operation: Monday - Friday, 10:00 am – 5:00 pm EST
VanillaSoft is committed to providing prompt and effective support to ensure your experience is as productive as possible. If you need assistance, do not hesitate to contact the appropriate department as outlined above.