This article goes over issues logging in to VanillaSoft.net. If you are having issues logging in to VS Connect, view the Unable to Log In to VS Connect article.
Note: Usernames are not case-sensitive but passwords are
If you are not able to log in, there are a few steps you can take to resolve this. Here are a few steps you can take to get logged in:
Email as Username and Password:
If you are a new user and this is your first time trying to log in to your VanillaSoft profile, both your username and password would be the email address you used to register. If this is not your first time logging in, you can still try to enter your email address as the username and password to see if this works.
If your email address doesn't work as the password, or the password that you used to use doesn't work, you can try to reset your password. You can do this by following these steps:
1. Go to Vanillasoft.net.
2. Click "Forgot your password?"
3. Enter your current username.
4. Click "Reset my Password".
A temporary password will be emailed to the email address listed in your profile. We suggest manually typing the temporary password out to prevent accidentally copying any additional characters during the copying and pasting process. The password is case-sensitive so make sure you are typing it exactly how you see it.
If Neither Steps Work:
If your email address nor the temporary password allow you to log in, you will need to reach out to your Administrator to verify that your account is active and that you are using the proper username. Alternatively, you can contact our Technical Support department and one of the representatives can investigate this matter with you.