Your VanillaSoft VoIP number is essential for logging into VS Connect and is utilized in various functionalities within the platform. Here's a detailed guide on how to locate your VoIP number whether you are an Admin or a Caller. Additionally, instructions are provided for Admins who need to find VoIP numbers for other users.
For Individual Users (Admins and Callers)
- Access Your Profile: Whether you are on the Admin or Caller homepage, click on your username located in the top-right corner of your page.
- Navigate to VoIP Configuration: Open the VoIP Line Configuration tab.
- View VoIP Number: Your VoIP number will be displayed in the VanillaSoft VoIP Line field.
Note for Callers: If you cannot see the VoIP Line Configuration section in your profile, this may be due to restrictions set by your Admin. In this case, you will need to contact your Admin to gain access to this information.
If a VoIP line is not assigned, follow the steps listed in the Adding a VanillaSoft VoIP Line to a User article to assign a VoIP line.
For Admins: Finding VoIP Numbers for Another Users
- Access Users: From the Admin homepage, click on Users located in the top-left corner of your page.
- Locate the User: Search and select the user whose VoIP number you need to find.
- Open VoIP Configuration: Navigate to the VoIP Line Configuration tab.
- View VoIP Number: The user’s VoIP number is listed in the VanillaSoft VoIP Line field.
If a VoIP line is not assigned, follow the steps listed in the Adding a VanillaSoft VoIP Line to a User article to assign a VoIP line.
Troubleshooting and Additional Resources
- Installation Help: If you have not yet installed VS Connect, please refer to the Download and Install VS Connect article for step-by-step installation instructions.
- Login Issues: For difficulties logging into VS Connect, consult the Unable to Log In to VS Connect article for troubleshooting steps.
- Access Code Management: Should you need to manage your VanillaSoft VoIP Access Code, check out the Managing Your VanillaSoft VoIP Access Code article.
Understanding where and how to find your VanillaSoft VoIP number will ensure you can effectively use all the functionalities of your VanillaSoft account. If you encounter any difficulties or have further questions, our support team is ready to assist you—just reach out via the methods listed in our Contact Technical Support articles.