System and Network Requirements for VS Connect and VanillaSoft VoIP

Before installing VS Connect and using a VanillaSoft VoIP line, it is essential to ensure that your system and network meet the requirements listed below to achieve the best performance possible.

These are general requirements, and performance can vary due to application contention, system load, background services running, and other factors.

Hardware Requirements

Processor

  • Minimum: Core 2 Duo 2.1 GHz

  • Recommended: i5/i7 2.4 GHz or above

Memory (RAM)

  • Minimum: 4 GB RAM

  • Recommended: 8 GB RAM or above

Hard Drive Disk Space

  • Minimum: 400 MB
  • Recommended: 1 GB or above

Software Requirements

Windows Operating System

  • Minimum: Windows 10 (with Fall Creators Update installed) or above

Mac Operating System

  • Minimum: macOS 11 (Big Sur) or above

Network Requirements

Internet Connection Type

  • Minimum: Hard-wired (Ethernet) internet connection directly to modem/router (WiFi could work, but for any troubleshooting, a hard-wired Ethernet connection is required)

Internet Speed

  • Minimum: 10 Mb down / 2 Mb up

  • Recommended: 25 Mb down / 25 Mb up or above

Internet Latency

  • Minimum: 50ms or less

  • Recommended: 30ms or less

Internet Packet Loss

  • Minimum: <1%

  • Recommended: 0%

Internet Jitter

  • Minimum: <30ms
  • Recommended: 0ms

Ensuring that your system and network meet these requirements is crucial for optimal performance of VS Connect and VanillaSoft VoIP. Once you have verified that all criteria are met, proceed with the installation or update process as outlined in the Install or Update VS Connect article.

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