Before installing VS Connect and using a VanillaSoft VoIP line, it is essential to ensure that your system and network meet the requirements listed below to achieve the best performance possible.
These are general requirements, and performance can vary due to application contention, system load, background services running, and other factors.
Hardware Requirements
Processor
- Minimum: Core 2 Duo 2.1 GHz
- Recommended: i5/i7 2.4 GHz or above
Memory (RAM)
- Minimum: 4 GB RAM
- Recommended: 8 GB RAM or above
Hard Drive Disk Space
- Minimum: 400 MB
- Recommended: 1 GB or above
Software Requirements
Windows Operating System
- Minimum: Windows 10 (with Fall Creators Update installed) or above
Mac Operating System
- Minimum: macOS 11 (Big Sur) or above
Network Requirements
Internet Connection Type
- Minimum: Hard-wired (Ethernet) internet connection directly to modem/router (WiFi could work, but for any troubleshooting, a hard-wired Ethernet connection is required)
Internet Speed
- Minimum: 10 Mb down / 2 Mb up
- Recommended: 25 Mb down / 25 Mb up or above
Internet Latency
- Minimum: 50ms or less
- Recommended: 30ms or less
Internet Packet Loss
- Minimum: <1%
- Recommended: 0%
Internet Jitter
- Minimum: <30ms
- Recommended: 0ms
Ensuring that your system and network meet these requirements is crucial for optimal performance of VS Connect and VanillaSoft VoIP. Once you have verified that all criteria are met, proceed with the installation or update process as outlined in the Install or Update VS Connect article.