Unable to Log In to VS Connect

This article goes over issues logging in to VS Connect. If you are having issues logging in to VanillaSoft.net, view our Unable to Log In to VanillaSoft article. Below are some potential causes and steps to help get you logged in to VS Connect. 

Note: If you have not yet downloaded and installed VS Connect please follow the steps listed in our Download and Install VS Connect article to do so.

Jump to a specific area of this article by selecting one of the sections here:


Incorrect Username or Password 


If you receive an "Incorrect user name or password" error, you'll need to verify the credentials you are using. Follow the steps below to ensure you have the correct username and password.


VS Connect Credentials if you do not use an Extension

In the image above, the VoIP number that is assigned is 248-434-5508. Therefore the following credentials would be needed:

Username: 12484345508@vanillasoft.com
Password: 12484345508


VS Connect Credentials if you use an Extension

If there was an extension assigned to the VoIP number, ext 123 for instance, the following credentials would be needed:

Username: 12484345508.123@vanillasoft.com
Password: 12484345508.123


How To Find Your VoIP Number

If you're not sure what your VoIP number is, you can find out by following these steps:

  1. Log in to Vanillasoft.
  2. Click on your username in the top-right corner.
  3. Go into the Dialing Info section.
  4. View what number is listed in the ConnectMeVoice Number field (shown below).


This will be the number that is assigned to you and that you will use as your VS Connect credentials. 


Device Activation Limit Reached


If you receive a "Device Activation Limit Reached" error, follow the steps in our Device Activation Limit Reached article to resolve this issue. 


License Key Error


If you receive a license error, you will see a box that has "License Key Management" at the top. If you get this error, you will need to contact our Technical Support department by one of the methods listed in our Contact Technical Support article.

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