Unable to Log In to VS Connect

This article goes over issues logging in to VS Connect. If you are having issues logging in to VanillaSoft.net, view our Unable to Log In to VanillaSoft article. Below are some potential causes and steps to help get you logged in to VS Connect. 

Note: If you have not yet downloaded and installed VS Connect, you will need to do so before proceeding. To do so, view our Download and Install VS Connect article for assistance.


Incorrect Username or Password 

If you receive an error stating "Incorrect Username or Password" while trying to log in, make sure you are using the proper credentials. To log in to VS Connect, you use the VoIP number that is currently assigned to you as the credentials.


If your VoIP number is 555-555-5555, here is what your credentials would be:

Username: 15555555555@vanillasoft.com
Password: 15555555555


If your VoIP number is 555-555-5555 and you have an extension of 123, here is what your credentials would be:

Username: 15555555555.123@vanillasoft.com
Password: 15555555555.123


If you're not sure what your VoIP number is, you can find out by following these steps:

  1. Log in to Vanillasoft.
  2. Click on your username in the top-right corner.
  3. Go into the Dialing Info section.
  4. View what number is listed in the ConnectMeVoice Number field.

This will be the number that is assigned to you. You will need to use this number in the above format to log in.


Device Activation Limit Reached

If you are receiving this error, you can view the Device Activation Limit Reached article to see what steps can be taken to correct this. 


License Key Error

If you receive a license error, you will see a box that has "License Key Management" at the top. If you get this error, you will need to contact our Technical Support department by one of the following methods:

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