Unable to Log In to VS Connect

This article goes over issues logging in to VS Connect. If you are having issues logging in to VanillaSoft.net, view the Unable to Log In to VanillaSoft article.

Note: If this is a new computer, or you have just signed up for VanillaSoft, you will need to install VS Connect. You can do so by following the Download and Login to VS Connect article.


Incorrect Username or Password
If you receive an error stating "Incorrect Username or Password" while trying to log in, make sure you are using the proper credentials. To log in to VS Connect, you use the VoIP number that is currently assigned to you as the credentials. Here are some examples of how this would look:

Username: 15555555555@vanillasoft.com

Password: 15555555555

If you have an extension, you will need to enter it as followed:
Username: 15555555555.123@vanillasoft.com
Password: 15555555555.123

If you're not sure what your VoIP number is, you can find out by following these steps:
1. Log in to Vanillasoft.net.
2. Click on your username in the top-right corner.
3. Go into the Dialing Info section.

Here you will see what number is assigned to you which you can then verify that you are using this number to log in to VS Connect.


Device Activation Limit Reached:
If you are receiving this error, you can view the Device Activation Limit Reached article to see what steps can be taken to correct this. 


License Key Error:
If you receive a license error, you will see a box that has "License Key Management" at the top. If you get this error, you will need to contact our Technical Support department by one of the following methods:
- Call 1-866-763-8826 ext. 2
- Send an email to support@vanillasoft.com
- Submit a Ticket through this Knowledge Base page



Have more questions? Submit a Ticket