When using VanillaSoft, you might encounter terms like 'Call Flag' and 'Closed Flag,' which are crucial for managing your database. Here's what each means and how they differ:

Call Flag

• If a contact has a Call Flag (also known as "being flagged"):
• The contact is available in the routing queue.
• The contact will only route to the Contact Owner if one is selected.
• If no Contact Owner is selected, the contact will route to anyone available.
• The contact will not route through the queue if it also has a Closed Flag.

Closed Flag

• If a contact has a Closed Flag (also known as "being closed"):
• The contact will not route through the queue.
• The contact cannot be reopened by simply reflagging or resulting.
• To reopen the contact, an Admin must:
  1. Manually uncheck the Closed Flag box on the Contact Information page.
  2. Update the contact by running a query.

In summary, while a Call Flag indicates that a contact is available in the queue and can route to a Contact Owner, a Closed Flag means the contact is closed and will not route through the queue, requiring specific actions by an Admin to reopen it.