VanillaSoft works with most VoIP solutions. However, not all options advertised will work with a 3rd party VoIP provider. Below is a breakdown of VanillaSoft’s VoIP features, specifying which will work with 3rd party solutions and which require using our native VoIP solution (VS Connect).
Feature |
3rd Party VoIP |
VanillaSoft VoIP |
| Auto dial | ✓ | ✓ |
| Call recording | ✓ | ✓ |
| Monitor calls | ✓ | |
| Whisper during call | ✓ | |
| Break-in during call | ✓ | |
| Talk time data tracking | ✓ | |
| Voicemail drop | ✓ | |
| Inbound call pop | ✓ | |
| SmartCaller ID | ✓ | |
| Project-based Caller ID | ✓ | |
| HUD live call display | ✓ | |
| SMS (send/receive) | ✓ |
If you are currently using a 3rd party VoIP provider and would like to learn more on VanillaSoft VoIP, please contact our Sales department by emailing sales@vanillasoft.com or calling 972-200-0179 ext. 1.