You now have the ability to unsubscribe a Contact's email address from future emails. Unsubscribing a Contact's email address can be done on both the Caller and Admin side of VanillaSoft. However, Callers do not have the ability to resubscribe that Contact as that is an Admin-only feature. If a Contact's email address needs to be resubscribed, please refer to the Resubscribe a Contact section below.
Jump to a specific area of this article by selecting one of the sections here:
Unsubscribe a Contact as an Admin
- Log in to VanillaSoft as an Admin.
- Select the desired Project.
- Open the Contacts & Reports menu and select the Search Contacts section.
- Enter the search criteria in the applicable fields.
- Once you have entered the search criteria, click Search.
- From the list of results, click the Contact Icon.
- Check the Email Unsubscribed checkbox.
- Once done, click Save.
Unsubscribe a Contact as a Caller
- Log in to VanillaSoft as a Caller.
- Enter the search criteria in the search field, and hit Enter.
- From the list of results, click the Contact Icon.
- Click Edit at the top of the first panel.
- Check the Email Unsubscribed checkbox.
- Once done, click Save.
Resubscribe a Contact
- Log in to VanillaSoft as an Admin.
- Select the desired Project.
- Open the Contacts & Reports menu and select the Search Contacts section.
- Enter the search criteria in the applicable fields.
- Once you have entered the search criteria, click Search.
- From the list of results, click the Contact Icon.
- Uncheck the Email Unsubscribed checkbox.
- Once done, click Save.