The Vanillasoft VoIP platform uses updated star codes for certain features. If you previously used a different VoIP system, some star codes have changed. The table below shows the previous codes and their current equivalents in the Vanillasoft VoIP platform:

The following star codes are available in VS Connect. Dial these codes from any phone connected to your Vanillasoft system through VS Connect to activate the corresponding feature.

Call Pickup and Transfer

• ** + extension number – Call pick-up. Pick up an incoming call ringing at another extension. This feature can be blocked on selected extensions, and a notification is sent to the user of the call pick-up extension.

Call Center Features

• *07 – Call Center Login. Allows agents to log in to start their work shift.

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• *08 – Call Center Status Change. Allows agents to change their status (Available, Call in Progress, Call Ending, Work, Pause, Training/Meeting).

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• *09 – Call Center Logout. Allows agents to log off at the end of their work shift.

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• *22 – Light Queue Login. Log in as an agent to a light queue to receive calls from it.

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• *23 – Light Queue Logout. Log out as an agent from a light queue. Calls will no longer be forwarded to you.

Call Forwarding and Routing

• *30 – Cancel Call Forwarding. Cancels all call forwarding and returns to your Call Manager's "Schedule" mode.

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• *72 – Call Forwarding. Select and activate one of the call forwarding options you have previously defined in the portal (e.g., at work, while traveling, on vacation). Your incoming calls are then forwarded to the previously determined extension(s) and phone number(s).

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• *78 – Activate a Function Menu. Activates a temporary function menu (such as night mode or other custom routing options configured in the portal).

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• *79 – Cancel a Function Menu. Cancels a temporary function menu.

Do Not Disturb

• *38 – DND Enable. Enables the Do Not Disturb feature on the device you are dialing from.

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• *48 – Cancel DND. Cancels the Do Not Disturb function and receives calls according to default rules.

Intercom

• *51 + extension number – One-Way Intercom. Immediately activates "hands-free" mode on compatible IP phones and communicates your message to recipients who do not have to pick up their handset. Useful for announcements or reminders.

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• *52 + extension number – Two-Way Intercom. Immediately activates "hands-free" mode on compatible IP phones and engages a two-way conversation with recipients who do not have to pick up their handset.

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• *53 + extension number – Call Extension Directly. Directly reaches the extension regardless of programmed call forwarding (excluding DND).

Caller ID and Privacy

• *67 + phone number – Block Caller ID for Current Call. Makes an anonymous call and blocks the display of your name and phone number, which will be replaced by "unknown" or "confidential" on your recipient's compatible device. The display is blocked for the current call only.

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• *77 – Anonymous Call Screening. Filters (blocks) all "unknown" or "confidential" anonymous incoming calls.

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• *82 + phone number – Unblock Caller ID for Current Call. Displays your name and phone number when their display is normally blocked for all your calls. Caller ID unblocking is for the current call only.

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• *87 – Disable Anonymous Call Screening. Disables the "unknown" or "confidential" anonymous incoming call screening (blocking) feature.

Voicemail Access

• *97 – Voicemail Access (Main). Directly accesses the main voicemail assigned to your telephone system. Follow the instructions to use the various functions available.

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• *98 – Voicemail Access (Any Mailbox). Accesses the voice mailbox of your choice. Follow the instructions to select the required voice mailbox and use the various functions available. If calling from an external device, dial "*" after the voice mail recording tone and follow the instructions.

Advanced Features

• *28 – Guide Messages. Accesses the prompt management feature of your automated telephone answering system's interactive voice response.

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• *41 – Corporate Directory Access. Accesses your organization's directory and reaches one of the people listed in it by dialing the first few letters of their name using the keypad on your telephone.

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• *44 – Teleconference Access. Accesses a scheduled teleconference in your account. This option does not use an account phone channel.

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• *57 – Call Trace. Dial after a call in which you experienced a problem that needs to be traced later (e.g., technical problem, public safety concern). Follow the instructions.

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• *69 – Last Missed Call Callback. Finds out the number of the last missed call on the phone. The system will dictate the phone number to you and then immediately make the callback.

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• *71 – Five-Way Conference. Call each person you would like in the conference and dial #7 while on the phone with them. They will be placed in the conference call's waiting room until you dial *71 to join them. The conference ends when you hang up.

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• *75 + speed dial number (0-99) – Speed Dial. Dials the phone number associated with the preferred speed dial number.

Call Center Agent Features (Requires Call Center Agent License)

• *87 + extension – Spy (Outbound Calls Only). Listen to or interact with calls. Options: 0 = listen only, 1 = speak with other half, 2 = speak with user, 3 = three-way call.

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• *97 + extension – Eavesdrop (Inbound & Outbound). Listen to or interact with calls. Options: 0 = listen only, 1 = speak with other half, 2 = speak with user, 3 = three-way call.

• Print or bookmark this reference guide for quick access when you need to use a star code.

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• Test star codes in a non-production environment or during low-call periods to familiarize yourself with how they work.

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• For features that require portal configuration (like call forwarding options or night mode), set up your preferences in the Vanillasoft VoIP portal first, then use the corresponding star code to activate or deactivate them.

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• If you previously used a different VoIP system, review the comparison table to identify which codes have changed and update any documentation or training materials accordingly.

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• For call center agents, use *07 to log in at the start of your shift and *09 to log out at the end to ensure accurate reporting and call routing.