Logging Into the Vanillasoft VoIP Portal

The Vanillasoft VoIP portal provides access to phone number configuration, call center queue settings, emergency services setup, and other telephony features. To access the portal, you'll need the login credentials provided in your VoIP portal account creation email. Once logged in, you can manage your VoIP settings, configure call routing, and customize your telephony experience.

This guide walks you through the login process and provides troubleshooting steps if you encounter issues accessing your account.

Log In to the VoIP Portal

  1. Navigate to the Vanillasoft VoIP portal.

    • Note: This portal may display Cloudli branding because it is hosted by Cloudli. All configuration and support are handled by Vanillasoft. For assistance, contact Vanillasoft Support.

  2. Enter your email address or phone number associated with your VoIP portal account in the Identifier field.

  3. Enter your Password.

  4. Click Enter.

Troubleshooting Login Issues

I Didn't Receive My Login Credentials

When your VoIP portal account is created, you will receive an email containing your login credentials. If you didn't receive this email or are unsure of your username:

  1. Click Forgot your Password? on the login page.

  2. Enter your email address in the Identifier field.

  3. Click Next.

    Check your email for instructions to reset your password and log in.

I Forgot My Password

If you know your username but have forgotten your password, refer to the Resetting Your Vanillasoft VoIP Portal Password article for step-by-step instructions.

I'm Still Unable to Log In

If you continue to experience issues logging into the Vanillasoft VoIP portal after following the troubleshooting steps above, contact Vanillasoft Support for assistance.

You are now ready to access and configure your Vanillasoft VoIP settings through the portal. For additional support, contact Vanillasoft Support.

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