Logging Into VS Connect and Managing Your Call Queue Status

VS Connect allows you to log in to your assigned call queue, set your availability status, and manage your call center presence throughout the day. By logging in at the start of your shift and setting your status to Available, you ensure that calls are routed to you properly. At the end of your shift, logging out removes you from the queue and prevents new calls from being directed to your extension. This process helps maintain accurate call routing and ensures supervisors can track agent availability in real time.

This guide walks you through the daily login process, status management, and end-of-day logout to help you manage your call queue presence efficiently.

Log In at the Beginning of Your Day

  1. Log in to VS Connect.

  2. Dial *08 and press the call button to initiate the call.

  3. When prompted, press 1 to select the Available status.

You are now logged into your assigned call queue and can make and receive calls. Your status is set to Available, and calls will be routed to your extension.

Log Out at the End of Your Day

  1. Dial *09 and press the call button to initiate the call.

You are now logged out of the call queue. New calls will no longer be routed to your extension.

Best Practices

  • Always log in at the start of your shift to ensure calls are routed to you properly.

  • Set your status to Available (*08 then press 1) to begin receiving calls.

  • Always log out at the end of your shift (*09) to ensure accurate reporting and prevent calls from being routed to you when you're unavailable.

  • If you need to change your status during the day (e.g., to Break or Training), use the *08 star code and select the appropriate status.

By following these steps daily, you ensure accurate call routing and help supervisors track agent availability in real time. For additional support, contact Vanillasoft Support.

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