What Time Zone is VanillaSoft Using?

VanillaSoft uses various time zones for different fields across its interfaces. Understanding these time zones is essential for accurate scheduling and time management within the platform. Below is a detailed list of VanillaSoft time fields along with their corresponding time zones.

Caller Interface Time Zones

Page/SectionFieldTime Zone
Panel 1Added DateCurrent User's
Email TabSent DateCurrent User's
Attachment TabAttachment DateCurrent User's
Call History (All tabs)Call Date & TimeOriginal User's
Call History (All Tabs)AppointmentOriginal User's
Appointments PageCaller Date/TimeCurrent User's
Appointments PageLast Call DateCurrent User's
Appointments PageContact Local Date/TimeContact's
CalendarAllChosen Time Zone
My StatsCall TimeCurrent User's
My ContactsCallback DateCurrent User's
My ContactsCalledCurrent User's
DashboardCall TimeCurrent User's
Result CodeContact TimeContact's
Result CodeCaller/Agent TimeCurrent User's
Script TabContact's VariablesContact's
Script TabLast of Call Date/TimeCurrent User's
Email TemplateContact's VariableContact's
Email TemplateLast of Call Date/TimeCurrent User's

Admin Interface Time Zones

PageFieldTime Zone
Contact EditContact's TimeContact's
Contact EditYour TimeCurrent User's
Contact EditAdd DateCurrent User's
Contact Edit (Call History All Tabs)Time CalledOriginal Agent's
Contact Edit (Call History All Tabs)Callback TimeCurrent User's

Additional Information

  • Contact's time is determined based on their phone number and zip code. If a time zone cannot be established, VanillaSoft defaults to the current user's time.
  • For more information on setting up your contact's local time, visit the Configure Contact's Time Zone article.
  • You can also manually assign a time zone to a contact by navigating to the contact edit page and selecting the appropriate time zone.

Understanding these time zone settings ensures that all activities, appointments, and communications are accurately timed, providing a well-organized user experience within VanillaSoft.

 

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