Email Status Reports

Whenever you send an email to a Contact in VanillaSoft, the system can track the status of the email at various stages. As an Administrator, you can run a report to gather information on email status to track daily, monthly, or yearly stats. There are four email statuses you can report on:

• Queued - The email has not yet been sent from VanillaSoft
• Sent - The email has been sent to the contact but has not yet been read or opened
• Open - The email has been opened and read by the contact
• Bounce - The email did not reach the contact, was rejected by the server, or the email address does not exist

How To Run an Email Status Report

1. Log in to VanillaSoft as an Admin.
   
   

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2. Select the desired Project.
   

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3. Under Contacts & Reports, click on Reporting.
   
   

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4. Click on the New Report (+) button and choose "ExpressView".
   
   

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5. Under Email Sent Information, double-click or drag & drop the Email Response - Last field.
   
   

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6. Click on the Filter radial next to the column header or the Filter icon on the right.
   
   

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7. Select or type the Email Response(s) you wish to filter for, and click the + to add them in.
   
   

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8. Click on Run to view the report.
   
   

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9. Once the Report runs, the results will display with totals for the Filters applied.
   
   

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10. Click on Settings at the top right corner.
    
    

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11. Enter Report Name and Description, and select a Folder.
    
    

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12. When finished, click on Save to create your new report.
    
    

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