How to Find Your VS Connect Credentials

Your VS Connect credentials are essential for accessing the VoIP phone software, VS Connect. They differ from your VanillaSoft.net login credentials, as they are only used to use the integrated VS Connect softphone from within VanillaSoft. If you do not have VS Connect installed yet, follow the steps in the Install or Update VS Connect article to get started. Below, you'll find detailed instructions on how to locate your VS Connect credentials.

What Are VS Connect Credentials?

VS Connect is a VoIP phone software integrated with VanillaSoft, designed to streamline communication processes. Your VS Connect credentials consist of a username and password derived from your VoIP phone number.

Username Format:

• Without Extension: [Your 11-digit VoIP phone number]@vanillasoft.com
• With Extension: [Your 11-digit VoIP phone number].[Your extension]@vanillasoft.com

Password Format:

• Without Extension: [Your 11-digit VoIP phone number]
• With Extension: [Your 11-digit VoIP phone number].[Your extension]

Example:

If your VanillaSoft VoIP phone number is (972) 200-0179, and your extension is 123, your credentials would be:

• Without Extension:
  • Username: 19722000179@vanillasoft.com
  • Password: 19722000179
• With Extension:
  • Username: 19722000179.123@vanillasoft.com
  • Password: 19722000179.123

Finding Your VanillaSoft VoIP Phone Number

If You Don't Have a VoIP Configuration

If you cannot find any VoIP configuration within VanillaSoft, an administrator with Account Administrative permissions must follow the steps outlined in the Create a VanillaSoft VoIP Line for User article to assign a VoIP line to you.

Need Further Assistance?

If you encounter issues logging in to VS Connect, refer to the Unable to Log In to VS Connect article for troubleshooting guidance. For additional support, please don't hesitate to Contact Technical Support.