How to Enable Call Recording for Transcription in VanillaSoft – Vanillasoft

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Before enabling voice transcription in VanillaSoft, you must first ensure that call recording is enabled in the Result Codes used for your calls. This article explains the steps to enable recording for Result Codes, which is a prerequisite for transcription and summary features.

Requirements

VanillaSoft VoIP Line: You must be using a VanillaSoft VoIP line.
VS Connect: Ensure you are using the VS Connect softphone.
Call Recording: Call Recording must be enabled on your account. Follow the steps in our Setting Up Call Recording in VanillaSoft article.
Call Length: Transcription is available for calls longer than 20 seconds.
Result Code with Recording: The result code must have the Recording option checked. To configure result codes, refer to the Create Result Codes in Your VanillaSoft Project article.

Steps to Enable Call Recording in Result Codes

Access Result Codes: From the Admin homepage, open the desired project, then navigate to the Workflow/Routing menu, hover over the Result Codes sub-menu, and select the Result Codes section.
Enable Recording: Check the Recording checkbox for any Result Code you want to use for transcription and summary.
- Note: To create a new Result Code, refer to the Create Result Codes in your VanillaSoft Project article and ensure the Save Recording option is checked.
Save Changes: Click Save to apply the changes. A confirmation message will appear: "Your changes were saved."

Once call recording is enabled, you can proceed with enabling voice transcription. Follow the steps in our How to Enable Voice Transcription in VanillaSoft article.