How to Upload Your VanillaSoft VoIP Greetings

Personalizing your VanillaSoft VoIP account with custom greetings can enhance your professional image and provide a consistent experience for callers. This guide will walk you through uploading your own pre-recorded greetings for various purposes. Before starting, ensure that your recordings are in either .wav or .mp3 file format.

Steps to Upload a VoIP Mailbox Greeting

1. Log In to Your VanillaSoft VoIP Portal: Access your account by logging into the VanillaSoft VoIP portal.

2. Access Greetings Settings: From the left-hand menu, select Features and then click on the Greetings section.

3. Add or Update Greetings: Click on + Add / Update Greetings at the top of the mailbox greetings list.

4. Select Greeting Type: Open the Greeting Type drop-down menu and choose the type of greeting you want to upload. The options include:

   • Voicemail Greeting: Plays when a call routes to voicemail.
   • After Hours: Activates when the extension is in after-hours or night mode.
   • Name Greeting: Plays the extension name to a caller.
   • Custom Routing Greeting: Plays right before a call gets routed.
   • Hold Music: Plays when a call is put on hold or transferred.

5. Locate and Select the File: Click on Browse to locate the audio file on your computer that you wish to upload.

6. Upload the File: Select the desired file and confirm the upload.

7. Save the Configuration: Click Save to finalize the setup of your greeting.

Additional Information

• Multiple Greeting Types: To add more than one type of greeting, repeat steps 3 through 7 for each new greeting type you wish to upload. Note that you can only have one recording per greeting type.

• File Formats: Ensure that your audio files are in the correct format (.wav or .mp3) to avoid any issues during the upload process.

By uploading your own greetings, you can ensure that every caller receives a uniform and personalized experience, reflecting your company’s professionalism and brand.