VoIP Provider Features Comparison
VanillaSoft works with most VoIP solutions. However, not all options advertised will work with a 3rd party VoIP provider. Below is a breakdown of VanillaSoft’s VoIP features, specifying which will work with 3rd party solutions and which require using our native VoIP solution (VS Connect).
Feature |
3rd Party VoIP |
VanillaSoft VoIP |
| Auto dial | ✓ | ✓ |
| Call recording | ✓ | ✓ |
| Monitor calls | ✓ | |
| Whisper during call | ✓ | |
| Break-in during call | ✓ | |
| Talk time data tracking | ✓ | |
| Voicemail drop | ✓ | |
| Inbound call pop | ✓ | |
| SmartCaller ID | ✓ | |
| Project-based Caller ID | ✓ | |
| HUD live call display | ✓ | |
| SMS (send/receive) | ✓ |
If you are currently using a 3rd party VoIP provider and would like to learn more on VanillaSoft VoIP, please contact our Sales department by emailing sales@vanillasoft.com or calling 972-200-0179 ext. 1.
Was this article helpful?
Thanks for the feedback. Glad we could help!
Sorry this article didn't give you the answer you were looking for. If you'd like to let us know what was missing, unclear, or anything else that could help us improve it, please share as much or as little detail as you'd like.
In case we need to clarify anything. All feedback is reviewed, whether or not you leave your email.
We read and investigate all feedback, using it to continuously improve our knowledge base.
Thank you for your feedback. If you need further assistance, please reach out to our support team.