Set up a Conference Call in VS Connect

You can use a Conference Call to connect multiple internal or external numbers on the same call. After you connect a call, additional participants can be invited to join the call. Participants you invite will see an incoming call from your number but won't be notified that it is for a Conference Call. You can remove individuals from the call one at a time or hang up to end the conference call for everyone simultaneously. 

 

How to set up a Conference Call in VS Connect

  1. Log in to VS Connect.
    1_log_in_to_vs_connect.png
  2. Enter the number or name of the first participant, then click Make a call.
    2_call_first_number.png
    • Note: Numbers can also be entered with the keypad, then pressing Enter.
  3. While connected to the call, open the More options menu, then click Invite to Conference Call.
    3_open_three-dot_menu__click_conference_call.png
  4. Enter the number of the next participant, then click Add.
    4_enter_phone_number__click_add.png
    • Note: If desired, repeat the previous step to add more participants.
  5. If desired, remove participants from the conference call by clicking the End call button under their number or name.
    5_remove_participants.png
  6. If desired, click Separate call, under their number or name, to put a participant on hold from the conference call. You may repeat this step to put additional participants on hold.
    6_Separate_call.png
    • Note: Rejoin the participant to the Conference Call by opening the More Options menu, then clicking Merge Calls. Alternatively, click the End call button under their number or name to disconnect them.
      6b_Merge_calls.png
  7. When finished, click the End Conference button to end the conference call for all participants.
    6_end_call.png
    • Note: If a participant hangs up, the conference call will continue.

 

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